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KAIRO – BOARD
Price range: ¥2,699.00 through ¥2,899.00
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| Color | Lavender, Mint green, Orange |
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What is the KINMA warranty policy?
KINMA products are covered against manufacturing defects in materials and workmanship under normal and intended use. Warranty coverage varies by product category and begins from the original date of purchase.
If you experience a potential warranty issue, please contact KINMA with your proof of purchase, product information, and clear photos or videos of the issue. Our team will review the case and provide the appropriate solution.
If you experience a potential warranty issue, please contact KINMA with your proof of purchase, product information, and clear photos or videos of the issue. Our team will review the case and provide the appropriate solution.
Where are KINMA products designed and manufactured?
KINMA products are designed and developed by our team in China, with a strong focus on performance, materials, structural engineering, and real-world testing. Production is carried out through our specialized manufacturing network under KINMA quality-control standards. Products are continuously refined through testing, rider feedback, and practical use on the water.
Where does KINMA ship?
KINMA ships to customers in multiple countries and regions worldwide. Available shipping destinations may vary depending on the product, carrier service, customs regulations, and local import requirements. If your country or region is not available at checkout, please contact us and our team will help confirm the available shipping options.
Import duties, taxes, and customs fees may apply to international orders depending on local regulations.
Import duties, taxes, and customs fees may apply to international orders depending on local regulations.
How long does shipping take?
Order processing and delivery times vary depending on product availability, destination, and shipping method. Once your order has been dispatched, tracking information will be provided whenever available.
International delivery times may also be affected by customs clearance, local holidays, weather conditions, or carrier delays. For the most accurate delivery estimate, please refer to the information provided at checkout or contact the KINMA team before placing your order.
International delivery times may also be affected by customs clearance, local holidays, weather conditions, or carrier delays. For the most accurate delivery estimate, please refer to the information provided at checkout or contact the KINMA team before placing your order.
How do I submit a warranty claim?
To submit a warranty claim, please contact KINMA customer support and provide:
- Your order number or proof of purchase
- Product name and model
- Product serial number, if applicable
- A description of the issue
- Clear photos or videos showing the problem
- Photos of the complete product, where required
Our team will review the information and may request additional details before confirming whether the issue is covered under warranty. If approved, KINMA will provide instructions for repair, replacement, replacement parts, or another appropriate solution.
- Your order number or proof of purchase
- Product name and model
- Product serial number, if applicable
- A description of the issue
- Clear photos or videos showing the problem
- Photos of the complete product, where required
Our team will review the information and may request additional details before confirming whether the issue is covered under warranty. If approved, KINMA will provide instructions for repair, replacement, replacement parts, or another appropriate solution.
What is not covered by warranty?
KINMA warranty coverage generally does not include damage caused by normal wear and tear, accidents, misuse, improper installation, incorrect maintenance, impact, abrasion, over-inflation, unauthorized modification or repair, improper storage, or use outside the product's intended purpose.
Damage caused by external factors such as rocks, reefs, sharp objects, collisions, excessive heat, prolonged UV exposure, corrosion caused by insufficient maintenance, or improper transportation is also generally excluded.
Warranty coverage applies to manufacturing defects rather than damage resulting from normal use or external impact. Each claim is assessed individually based on the condition of the product and the information provided.
Damage caused by external factors such as rocks, reefs, sharp objects, collisions, excessive heat, prolonged UV exposure, corrosion caused by insufficient maintenance, or improper transportation is also generally excluded.
Warranty coverage applies to manufacturing defects rather than damage resulting from normal use or external impact. Each claim is assessed individually based on the condition of the product and the information provided.
How do I order replacement parts?
Replacement parts are available for selected KINMA products. Depending on the product, available parts may include valves, bladders, handles, screws, hardware, foil components, straps, and other service parts.
Please contact the KINMA team with your product name, model, size, year or version, and photos of the required part. We will help identify the correct replacement and confirm availability, compatibility, price, and shipping options.
For safety-critical components, we recommend using genuine KINMA replacement parts whenever possible.
Please contact the KINMA team with your product name, model, size, year or version, and photos of the required part. We will help identify the correct replacement and confirm availability, compatibility, price, and shipping options.
For safety-critical components, we recommend using genuine KINMA replacement parts whenever possible.
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